OPEN POSITION - WORKPLACE TECHNOLOGY ENGINEER

Workplace Technology Engineer

Job Title: Workplace Technology Engineer 

Location: Hybrid, Los Angeles, CA
Employment Type: Full-Time

Role Overview
3CV is looking for a hands-on, Workplace Technology Engineer, to deliver technical support across hardware, software, and Microsoft 365, ensuring a seamless and secure employee technology experience. This role will support onboarding/offboarding, executive needs, and onsite events while partnering with security and infrastructure teams for escalations and advanced initiatives.
 

Key Responsibilities

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IT Support & Help Desk:

• Provide Tier 1–2 support for hardware, software, and SaaS tools

• Troubleshoot and support both Windows and macOS environments

• Own ticket intake, prioritization, and resolution (fast response times matter)

• Document fixes, workflows, and build internal knowledge base

• Support onboarding/offboarding: accounts, access, devices, and equipment
   

Microsoft 365 Administration (Required):

• Administer Microsoft 365 users, licenses, groups, and permissions

• Support Teams, Outlook/Exchange Online, SharePoint, and OneDrive

• Help enforce MFA, security settings, and access hygiene

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Executive Support (as needed):

• Provide high-touch support for executives and key stakeholders

• Troubleshoot conferencing, devices, and meeting setups quickly and discreetly

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Onsite Event Support:

• Support internal meetings, offsites, and company events onsite

• Set up conferencing tools, A/V equipment, laptops, projectors, and troubleshoot live issues

• Coordinate with vendors/event staff when needed​​

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Security Support (Supportive, Not Sole Owner):

• Follow security playbooks and escalation procedures

• Assist with endpoint compliance (updates, encryption, antivirus/EDR), phishing triage, and access reviews

• Escalate confirmed threats through defined incident response path

 

What This Role Is Not  Responsible For (Initially):

• Owning security strategy, SOC2, or full incident response leadership

• Designing Conditional Access / enterprise IAM strategy alone

• Full network/firewall ownership beyond basic troubleshooting

• Major infrastructure migrations without support

Qualifications

Must-Haves:

• 3–5 years of IT Support / Help Desk experience

• Strong Microsoft 365 admin experience

• Experience supporting both Windows and macOS users

• Strong troubleshooting ability and ability to work independently

• Detail-oriented with strong communication and documentation habits
   

Nice-to-Haves:

• Google Workspace familiarity

• Executive support experience

• Basic networking knowledge (VPN/Wi-Fi/DNS)

• Intune or Jamf exposure

• Event / AV support experience

• Interest in cybersecurity and IT operations growth

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To apply, send resume and cover letter to Careers@3CVentures.com